Remote Support & Monitoring
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Real-time product, system and application-level support
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Unlimited online resources and tools
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Live chat and support forums
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Secure equipment monitoring, alarming and diagnostics
Training Services
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Instructor-led and computer or web-based courses
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Virtual classroom
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Training assessments
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Workstations and job aids
OnSite Services
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Embedded engineering
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Preventive maintenance
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Migrations and conversions
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Start-up and commissioning and diagnostics
Repair Services
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Product remanufacturing
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Repair services on non-Rockwell Automation brands
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Annual repair agreements
MRO Asset Management
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Comprehensive asset management planning
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Reliability services
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Global spare parts inventory
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Storeroom and firmware management
Safety Services
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Safety assessments and remediation
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Safety design, integration and validation services
Lifecycle Extension & Migration
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Installed Base Evaluation™
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Pinpoint obsolescence risk
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Tools and Lifecycle support service agreements to mitigate production risk
Network & Security Services
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Manage network convergence
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Security technology, policies and procedures services
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Network design, integration and validation services