Remote Support & Monitoring

  • Real-time product, system and application-level support

  • Unlimited online resources and tools

  • Live chat and support forums

  • Secure equipment monitoring, alarming and diagnostics

Training Services

  • Instructor-led and computer or web-based courses

  • Virtual classroom

  • Training assessments

  • Workstations and job aids

OnSite Services

  • Embedded engineering

  • Preventive maintenance

  • Migrations and conversions

  • Start-up and commissioning and diagnostics

Repair Services

  • Product remanufacturing

  • Repair services on non-Rockwell Automation brands

  • Annual repair agreements

MRO Asset Management

  • Comprehensive asset management planning

  • Reliability services

  • Global spare parts inventory

  • Storeroom and firmware management

Safety Services

  • Safety assessments and remediation

  • Safety design, integration and validation services

Lifecycle Extension & Migration

  • Installed Base Evaluation™

  • Pinpoint obsolescence risk

  • Tools and Lifecycle support service agreements to mitigate production risk

Network & Security Services

  • Manage network convergence

  • Security technology, policies and procedures services

  • Network design, integration and validation services

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