Services

Remote Support & Monitoring

  • Real-time product, system and application-level support
  • Unlimited online resources and tools
  • Live chat and support forums
  • Secure equipment monitoring, alarming and diagnostics

Training Services

  • Instructor-led and computer or web-based courses
  • Virtual classroom
  • Training assessments
  • Workstations and job aids

OnSite Services

  • Embedded engineering
  • Preventive maintenance
  • Migrations and conversions
  • Start-up and commissioning and diagnostics

Repair Services

  • Product remanufacturing
  • Repair services on non-Rockwell Automation brands
  • Annual repair agreements

MRO Asset Management

  • Comprehensive asset management planning
  • Reliability services
  • Global spare parts inventory
  • Storeroom and firmware management

Lifecycle Extension & Migrations

  • Installed Base Evaluation™
  • Pinpoint obsolescence risk
  • Tools and Lifecycle support service agreements to mitigate production risk

Network & Security Services

  • Manage network convergence
  • Security technology, policies and procedures services
  • Network design, integration and validation services

Safety Services

  • Safety assessments and remediation
  • Safety design, integration and validation services